Returns & FAQ
Please read our policies before placing an order.
REFUNDS + RETURNS
All orders in the USA are shipped by USPS or UPS. We do not ship to Alaska, Hawaii or Internationally at this time. We process and ship orders every Thursday. If you need your item(s) by a certain date, please e-mail us prior to ordering: firstname.lastname@example.org.
You will receive a confirmation email once shipped, with a tracking number if available through the Postal Service. Orders normally arrive 2 – 3 days after shipped, but it could be longer especially during peak holiday shipping seasons.
We take a minimal, up-cycled approach to our packaging and whenever possible we ship orders in lightly used shipping containers.
Atlas is not responsible for delays in shipping or delivery errors due to forces of nature or other uncontrollable events. We do not refund original or return shipping costs. Shipping costs will only be refunded when the exchange is a result of our error.
LOST ORDER OR DAMAGED
Once we ship an order it is out of our control. If you think your order might be lost, please contact your local post office.
All orders are packaged with care, but sometimes they can be damaged in transit. If your package is damaged from shipping, you can file a claim with USPS here.
E-mail us: email@example.com
We will get back within 3-business days.